Category
Technical
Crashes, sync issues, performance, and platform-specific quirks.
1 min read
App crashes on launch
If The Living Chronicle crashes the moment you open it, run through these steps in order. The first three fix the vast majority of cases. iOS — swipe up from the bottom of the screen, find The Living …
- crash
- launch
- ios
- android
1 min read
Performance and battery
The Chronicle is designed to be light. A typical morning session uses under 1% of a phone's battery. If you are seeing high battery use, work through this list. Settings → Accessibility → Reduce motio…
- performance
- battery
- optimization
- settings
1 min read
Report a bug
We want to hear about bugs. The fastest path to a fix is a clear, specific report. Settings → Help → Report a bug opens a form prefilled with your device, OS, and app version. Add the details below an…
- bug
- report
- support
- feedback
1 min read
Report a security issue
If you have found a vulnerability in The Living Chronicle, please report it to us privately so we can fix it before it gets exploited. Email security@aegisbrightsmark.com with: A description of the is…
- security
- vulnerability
- responsible-disclosure
1 min read
Sync issues between devices
Your Living Chronicle account is fully cloudsynced. If two of your devices show different progress, one of them is out of date. 1. Open Settings → Account → Sync now. 2. Wait for the spinner to comple…
- sync
- devices
- cloud
- troubleshooting
Still need help?
Open a ticket and we'll respond — usually within 48 hours, much faster for safety issues.
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