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Refund Policy

Last updated

The Living Chronicle Last updated: 2026-04-10

This Refund Policy explains how refunds work for purchases made in The Living Chronicle (the "Service"), operated by Aegis Brightsmark Capital MB.

1. Who Processes Refunds

Most purchases in The Living Chronicle are made through the Apple App Store or Google Play Store. Those stores — not us — are the merchant of record, and all refund requests for store purchases must be made directly to them:

We cannot issue refunds on behalf of Apple or Google, but we will advocate on your behalf where appropriate.

2. EU 14-Day Withdrawal Right (Consumer Law)

If you are a consumer in the European Union, European Economic Area, or United Kingdom, you have a 14-day right of withdrawal for digital content under the Consumer Rights Directive (2011/83/EU), subject to the exceptions below.

2.1 Season Pass

You may request a refund for a Season Pass within 14 days of purchase provided you have not used any premium features (read a premium chapter, claimed a reward rank, used Season Pass-exclusive investigation slots, etc.). On first use of premium content, your 14-day right is waived in accordance with Article 16(m) of the Directive — a condition you explicitly accept at checkout.

2.2 Chronicle+ Subscription

You may cancel your Chronicle+ subscription within 14 days of the first purchase for a full refund, provided you have not consumed premium features during that period. Subsequent renewals are not eligible for the 14-day withdrawal right.

2.3 Action Point Refills and Cosmetics

Consumable purchases (Action Point refills) and cosmetic items are immediately delivered and used. By purchasing, you expressly request immediate performance and acknowledge that your 14-day right is waived on delivery (Directive Article 16(m)).

3. How to Request an EU Refund

For EU withdrawal requests, email info@aegisbrightsmark.com with:

  • Your in-app username
  • The order ID or receipt from Apple / Google
  • The date of purchase
  • A statement that you wish to exercise your 14-day withdrawal right

We will review your request within 14 days and, if eligible, coordinate with Apple or Google to process the refund. The refund will be issued to your original payment method.

4. Refunds Outside the EU

Outside the EU, refunds are governed by Apple and Google store policies. We recommend contacting them directly. If a refund is declined by the store and you believe the purchase was made in error or due to a Service defect, contact us at info@aegisbrightsmark.com and we will review your case.

5. Service Defects

If a feature you paid for is broken or undelivered due to a bug on our side, we will issue compensation in the form of:

  • A refund (processed through the store where possible), or
  • Service credit (Action Points, extended Chronicle+ time), or
  • A direct account adjustment

at our discretion and based on the nature of the defect. You will never be left worse off as a result of our error.

6. Accidental and Unauthorized Purchases

If a purchase was made accidentally or by a minor without parental authorization, please:

  1. Contact Apple or Google immediately through their refund page (linked above)
  2. Enable parental controls on the device to prevent future occurrences
  3. Email us at info@aegisbrightsmark.com so we can flag the purchase in our records

We will not contest good-faith refund requests for unauthorized purchases by minors.

7. Fraud and Chargebacks

Disputed purchases that result in chargebacks from the payment processor will cause the corresponding in-game content to be removed from the account. Repeated chargebacks may result in account suspension.

8. Contact

For refund questions, contact info@aegisbrightsmark.com.

Published by: Aegis Brightsmark Capital MB, Company Code 307576279 Sembu 6, Buivydiskes, LT-14166, Vilniaus raj., Lithuania

Refund Policy — The Living Chronicle | The Living Chronicle